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0900 / 340070 (0,88 €/min. from Austr. landline)

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Export Guidelines

With GLS to the whole of Europe

International Parcel Dispatch

Parcel transportation in all important markets and business centres of Europe, within regular delivery times, depending on the destination within 2 to 4 days - wherever it goes, with the reliability which you are accustomed to from our national services. Standards such as continuous parcel tracking and status information over the internet or telephone are also ensured in our international consignments.

Shipping documents
For dispatching goods in the European Union states no customs papers are necessary.
Exceptions are air freight shipments to Greece, Cyprus and Malta. Furthermore, you need special shipping documents for EU-freezones (e.g. Canary Islands, Channel Islands, ..) and for the export to states with their own customs jurisdiction (e.g. Gibraltar, San Marino, Andorra etc.). Here special dispatch papers are necessary. For detailed information please download the export checklist. Of course, you can also contact your nearest depot or send us an email.

Goods excluded from transport
Please check the Special Business Conditions of GLS Austria for information about goods excluded from the transport with GLS.

Terms of Delivery

  • Delivery Term 10 DDP: Free of freight, duty and tax paid - Sender pays all resulting costs. The receiver has no costs.
  • Delivery Term 20 DAP: Free of freight, duty paid and untaxed - sender only pays the freight. The receiver bears all other cost.
  • Delivery Term 30 DDP, VAT unpaid: Free of freight duty paid, untaxed - sender pays freight, duties, customs and import duties. The receiver pays the resulting taxes.
  • Delivery Term 40 DAP, cleared: Free of freight, without customs and without taxes - sender pays freight and customs clearings; the receiver pays the customs, import duties and resulting taxes.
  • Delivery Term 50 DDP, low value: Free of freight, duty paid and “cleared” - sender pays freight and customs duties, the receiver bears no costs. This delivery term is for shipments of low value or document dispatch (please consider individual country value limits).

- none -

Parcel dispatch to EFTA-States and Third countries

Commercial Invoice
Please ensure that the commercial invoice (for EFTA-States and third countries) is attached to each shipment on original business paper in triple duplicate. In order to guarantee a smooth customs clearance, the following information is to be included on the commercial invoice:

  • Name and address of the sender
  • Name and address of the recipient including telephone number
  • Delivery address, if this deviates from the invoice address
  • Invoice date, number and place
  • Description and quantity of goods
  • Value of goods per position and value of goods altogether (with indication of currency)
  • Delivery terms
  • GLS parcel number(s)
  • Weight (gross/net)
  • Country of origin/declaration of origin
  • Company stamp and signature



These details are also necessary for samples or gift shipments and deliveries which are free of charge. Additionally a declaration of value must follow, e.g. with the note: "sample and/or gift shipment; value for customs purpose only."

Export Declaration
For parcel dispatch to EFTA-states and third countries, an export declaration is needed. Since the implementation of “e-zoll.at” in Austria each consignment has to be declared electronically. This service is carried out by GLS Austria, if you do not declare your shipments yourself.

Proof of Origin
In case of exceeding the low-value clearance limit, a proof of origin should be issued. This certifies that your goods were manufactured in the European Union or in an EFTA state. If a Declaration of Origin is provided, there will be no customs duties (EFTA) or a lower rate (third countries) charged.

Declaration of Origin (UE)
For goods of up to € 6,000.00, a declaration of origin (UE) is sufficient, which should be indicated on the invoice.

The obligatory text (always in English language!) reads:
“The exporter (authorized exporter, customs authorization number ...) declares that – except where otherwise clearly indicated – these products are of .... preferential origin.”
The Declaration of Origin must be signed in original (inclusive plain text and company stamp!), if the exporter is not an “authorized” person.

The EUR (Goods transportation certificate)
The EUR (Goods transportation certificate) is necessary when exceeding a value of € 6,000.00. This certificate must be stamped by the customs office responsible for your customer. An exception applies to "authorized" exporters who neither have to respect this value nor have to sign the EUR.

A.TR document
For Turkey an A.TR. is to be used accordingly, irrespective of the value of goods.

International offer

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