The GLS Germany Production Process of transport logistics
One powerful network for transport logistics at your service
Europe is our defined core market. One of GLS' major competitive strengths in the field of transport logistics is its stable, comprehensive European based infrastructure. 674 depots and 37 central transshipment points allow for a seamless distribution within Europe and beyond. National interfaces and regional cross-border traffic allow for the rapid movement of shipments across Europe.
We deliver 363 million parcels (financial year 2010/2011) for 212,000 customers in 42 European states every year, with regular delivery times of less than 24 hours domestically and to neighbouring countries, as well as 48 hours or more for the rest of Europe. Our employees provide our customers with high quality services and work hard to make sure your shipments reach their destination in time.
The central European gateway in Neuenstein near the RheinMain Airport facilitates the direct connection of GLS to the entire world – no matter if deliveries from Overseas, or shipments to non-European countries.
Clear structured processes, which we continuously develop
Usually the transportation process is performed as following:
After having picked up the parcels, GLS sorts them at the outbound depot and transports them either to one of our Hubs or directly to the destination depot.
At the Hub, we sort the parcels during the same night and forward them to the depots. Here, the shipments are sorted into delivery tours and are delivered in course of the next working day.
See the map below to find out where our Hubs are located in Europe.
Export shipments are similarly transported either via transshipment points or directly from depot to depot.
Since April 1st, 2006 a day sort has been implemented in Neuenstein (Germany), which allows for a one day transit time reduction for parcel shipments between Austria, Belgium, Hungary, Czech Republic, Slovakia, Slovenia, Denmark and the Netherlands.
Modern IT systems and rigorous quality checks for premium transport logistics
Processes within GLS are supported by state-of-the art IT systems and tools. A leading principle to achieve a high level of delivery quality and transparency is to always scan a parcel whenever it is touched.
In March 2006, the new central computing centre of GLS was put into operation. Approximately 20 million data records from all over Europe are processed in the GLS computer centre daily. Servers with a total storage capacity of 50 terabyte ensure that each and every step in the processing and handling of more than 350 million parcels and express shipments per year across Europe can be followed without fail and provide customers with premium service quality in transport logistics.
Each shipment is labeled with a barcode, is scanned at each interface and tracked by IT - regardless of whether it is a national or international shipment. Consignees can access the current status of their shipment via the GLS Tracking & Tracing system - 24 hours a day, 7 days a week, and, thanks to online data transmission out of the delivery van, nearly in real-time.
At last, digital video surveillance systems enable increased transparency and security, allowing tracking the way of each shipment by the depots. This and other security measures as well as a sophisticated alarm system ensure that GLS data is highly accessible and well-protected from inside and out.