Work with GLS – because your success is our success!
We deliver the Quality and Service you need
We know what it means to you and your business that you can deliver as agreed with your customers and that you provide a first-class customer service.
Therefore, GLS is focussed on delivering high quality and service. Our management philosophy encourages a United European-wide team spirit and decentralised decision making in line with local market demands.
As a result, our customers know they can rely on GLS to do humanly possible to keep our promise - and achive the high level of delivery performance required by our customers.
And that’s what you count on irrespective of place and time when working with GLS:
Security – Your Parcel arrives in shape
To ensure that your goods reach the recipient in shape, security management standards, such as modern alarm systems, video surveillance and control of each process step are implemented throughout the GLS group.
Our employees and drivers receive continual training to ensure that the careful handling that your parcels require exceeds the industrial standards available. That’s how we ensure to maintain the low damage and loss ratio standard we have established.
Reliability – Your Parcel arrives in time
According to our customers’ needs, we focus on reliability before speed. And we work hard to continue to deliver our promise - each day.
Working with GLS provides you a consistent, high delivery performance across Europe – the result of combining the skills of highly motivated professional staff, state of the art systems and tools, and our comprehensive European ground-based infrastructure of 21 own subsidiaries and further longstanding network partners.
Transparency – Your parcel always in sight
For our customers, receiving the required information on the status of the parcel easily and on time is as important as the physical movement of the shipments itself.
The development and maintenance of intelligent IT systems and tools is a clear priority in our strategy to be always a step ahead of our competition: One common barcode for the whole of Europe and the scanning of each parcel at each interface, as well as status data availability, currently fulfil this requirement.
With this new web portal and its expanded online functionalities in the Your-GLS area, our corporate customers can benefit from a wide range of high-performing online functionalities.
Flexibility – We are Always close to you
With 678 depots and 36 Hubs in Europe, we are never too far away from you and your customers to meet your requirements.
Beyond being physically close, flexibility means also that you can count on a service which meets your needs – from a common range of group-wide standardised parcel and express products throughout Europe, to optional value-added services to cater for specific local market demands, to fully customised solutions tailored to more complex logistical needs.
We consider our service as part of your final product. Our local teams add the market and industry expertise beyond group wide standards and systems.