Work with GLS as your transport partner – because your success is our success!
We deliver the Quality and Service you need
We know what it means to you and your business that you can deliver as agreed with your customers and that you provide a first-class customer service.
Therefore, GLS has ever since focussed the whole organisation on delivering quality and service. Our management philosophy encourages a united European-wide team spirit and decentralised decision making in line with local market demands.
Hence, our customers know that we do everything humanly possible to keep our promises - and especially the high level of delivery performance that makes irregularities hardly measurable today.
And that’s what you count on irrespective of place and time when working with GLS as your transport partner:
Security – Your parcel arrives safe and sound
To ensure that your goods reach the recipient in shape, security management standards, such as modern alarm systems and video surveillance and control of each process step are implemented throughout the GLS group.
Furthermore, our employees and drivers of our subcontractors are trained regularly to ensure the careful handling required beyond pure techniques. That’s how we ensure to maintain the low damage and loss ratio standard we have established.
Reliability – Your parcel arrives on time
According to our customers’ needs, we focus on reliability before speed. And we work hard to continue to deliver our promise - each day.
Working with GLS provides you a consistent, high delivery performance across Europe – the result of bringing together the power of highly motivated professional people, state of the art systems and tools, and our comprehensive European ground-based infrastructure, which is covering 42 European states.
Transparency – We keep track of your parcel
For our customers, receiving the required information on the status of the parcel easily and in time is as important as the physical transport of the shipments itself.
Intelligent IT systems and tools are a clear priority in our strategy. Our current standard: One common barcode for the whole of Europe, scanning of each parcel at each interface, as well as status data availability online, thanks to online data transmission out of the delivery van, nearly in real-time.
With this new web portal and its expanded online functionalities in the Your-GLS area, our corporate customers can benefit from a wide range of high-performing online functionalities that are setting a new standard when it comes to creating transparency.
Flexibility – We find the right solutions for you
With 642 depots and 38 Hubs in Europe, there is sure one personal contact physically close by in Germany.
Beyond being physically close, flexibility means also that you can count on a service offering responsive to your needs – from a common range of group-wide standardised parcel and express products throughout Europe, to optional value-added services to cater for specific local market demands, to fully customised solutions tailored to more complex logistical needs.
We treat our service as part of your final product. Our local teams add the market and industry expertise beyond group wide standards and systems.
Sustainability – We respect our environment
With our “Think-Green” initiative, GLS demonstrates its commitment to environmental protection. A range of concrete measures across the group have been defined in order to reduce emissions, respectfully treat and use resources and optimise our waste management, such as route optimisation in each location, use of fuel-efficient, low emission vehicles and environmentally compatible fuels, consideration of ecological criteria when building new locations, increased use of recycling paper etc.
GLS has appointed 22 environmental officers group-wide and established a regular internal control and reporting on the progress made.