Is there a weight limit for Parcel Shop parcels?
Yes, the maximum weight allowed is 40 kg.

Is there a maximum size for Parcel Shop parcels?
The girth (circumference of the parcel plus longest side) must not exceed 3 m, and the following size and weight restrictions apply: a maximum length of 2 m, a maximum height of 0,6 m and a maximum width of 0,8 m.

Why does the price of Parcel Shop parcel depends on the size and not on the weight of the parcel?
The price calculation by the parcel size is easy and transparent. The customer can identify the price easily and does not need a scale.

To which countries can I send Parcel Shop parcels?
Parcel Shop parcels can be sent to all countries of the European Union, except Greece, Channel Islands, Vatican State, San Marino, Monaco, Cyprus, Malta and all european islands (except Great Britain and Ireland).

Within which time period will the parcels arrive at the consignee?
Parcels within Portugal will be delivered in a standard delivery time of less than 24 hours. Parcels within the European Union will reach their destinatin in a standard delivery time of 24-96 hours.

Does the transport tariff include an insurance?
Yes, each parcel is insured up to maximal 250,00 Euro.

It is correct that I can track the way of my parcel via internet?
Yes, it is very easy. Just enter the parcel number on your receipt into our online track and trace and you can track the complete route of your parcel to the recipient.

Is it possible to send an express or cash service parcel via Parcel Shops?
No, the dispatch of express or cash service parcels isn’t possible via GLS Parcel Shops

What happens, if the consignee isn’t at home?
If the consignee is not at home and the parcel can also not be delivered at the neighbour the parcel will be delivered a second time. The consignee gets an notification card about the abortive delivery attempt and he has the possibility to arrange an appointment for the next delivery attempt.

How do I have to pack my parcel, so that it will be delivered in shape?
For this you may consider our shipping- and packaging tips.

Where can I get more information?
For further questions, the GLS Parcel Shop owner or the GLS depot staff will be available for you via our service hotline +351 21 966 7100.