Parcel Shop Shipping Guidelines
Applicable parcel labels
Parcel sticker
The parcel sticker is availble at the GLS Paket Shops directly. The parcel label serves as an address label and as a receipt. It is important to fill in the parcel sticker legibly in capital letters or mechanically. All requested fields has to be filled in and the receipts has to be signed.
Parcel sticker "Mini"
A GLS mini parcel sticker must be used, to ensure clear allocation through the barcode. There are two additional labels on the mini parcel sticker. One of these labels must be used to attach to the copy for the customer. The other one must be attached to the copy for the Parcel Shop operator. This procedure is necessary, to ensure tracking and tracing and to assist the customer in the event of queries.
Size sticker
Depending on the size of the parcel (XS-XL), the corresponding size label must be attached to the package.
Weight
Belt measurement
The maximum allowed Belt measure is 3 meters
- It is calculated by 2 x height + 2 x width + 1 x longest side
- Therefore the following applies:
- Max. height = 60 cm
- Max. width = 80 cm
- Max. length = 200 cm
Weight limit
- max. weight = 40 kg
Excluded from shipment
The shipment exclusions according to the General Terms and
Conditions of GLS Portugal apply, for example for:
- Inadequate and / or not standardised packaged goods (inner and outer packaging), e.g. desktops, notebooks etc.
- Parcels, which have a value of more than 5.000,- Euro
- Goods of exceptional value (for example precious metals, money, securities, works of art)
- Firearms / ammunition as defined according to legislation
- Perishable goods
- Mortal remains and live animals
- Temperature sensitive goods
- Goods which require in any way particularly careful treatment (because they are e.g. particularly fragile or can only be transported upright or only lying on a certain side)
- Phone cards and pre-paid cards for mobile telephones
- Hazardous goods of all types (Chemicals etc)
- Luggage and bottles are also excluded from transport.
- Parcels with the following destinations are not accepted: Greece, all European islands, Channel Islands, Vatican, San Marino, Monaco, Cyprus, Malta, Estonia, Latvia, and Lithuania.
If parcels are handed over to the Parcel Shop which can not be delivered due to their weight (a weight of more than 40 kg) or due to other reasons, these parcels will be returned to the Parcel Shop. In this case the already paid forwarding expenses will not be reimbursed. Additional
costs for the return will not be charged.
Only accurately packaged and addressed parcels with a parcel label can be accepted for shipment. Please click here to view detailed information on correct packaging.
