SMS + phone call + e-mail + Viber notification

Stay up to date and manage the delivery yourself

GLS notifies parcel recipients via e-mail or SMS about delivery and provides them with a wide range of delivery options. The sender chooses how the recipient can manage the delivery of the parcel of himself. If the sender has enabled the option to choose the method of delivery (FlexDeliveryService), we will notify you at the contact e-mail address or telephone number when the sender has prepared the parcel. If the parcel is already with the GLS courier, we will deliver it the next business day. Therefore, you must let GLS know your preferred method of delivery before midnight. First, consider where you will be when we deliver the parcel to you. GLS delivers parcels from Monday to Friday, usually in the morning. If you are not at your primary address that day, postpone delivery of your expected parcel until another day when you are at home. If possible, avoid delivery when no one is able to accept the parcel.

WHEN AND HOW WE KEEP YOU INFORMED

You are notified when the sender has prepared the parcel and before the parcel leaves the sender on its way to you. You can choose from several delivery options with just a few clicks. You can access the delivery options easily via a link in an e-mail or SMS or Viber. Registration is not required.

You are notified of the estimated delivery timeframe in the morning on the day of delivery when the courier leaves the regional parcel centre. If you are happy for the courier to deliver to a GLS Parcel Locker or GLS Parcel Shop, we will notify you when the parcel has been delivered to the pick-up point. You will also receive the exact address of your chosen location, and if you forget to pick up the parcel, we will send you a reminder.

If we do not have your contact information, to send you a message or the information is incorrect, and you are not at the delivery address, the courier can leave a notification in the mailbox and leave the parcel at a nearby GLS Parcel Locker for you.

The courier will call you if the sender requests this. If the sender does not make the request before delivery, the courier is not obliged to call you, even if he has your telephone number. If the parcel cannot be delivered on the first day, you will be informed of the reason for the unsuccessful delivery: it may be unavailability, lack of information, or because you were not at the address. We will offer you a second delivery attempt when you reselect your delivery options on the link you receive.